Fountains Home Care is a provider of high quality home care in the community of Darlington and surrounding villages. We aim to make a real difference to the people that we care for by giving them the help that they need to live independently in the comfort of their own home.
We are a small, family-run business with a team that is friendly, approachable, but also professional. For each individual that we look after, we provide care that is person-centred and responds to the individual's unique needs and preferences. We routinely listen to and value the opinions of the service user and their families to maintain and improve the quality of our care.
The following aspects of our service are especially crucial to our ethos as a home care provider:
We treat all of the people we look after, and our staff who look after them, with respect and dignity. To Fountains Home Care, every individual is a real person, with genuine needs and desires, and no-one is simply a number.
A family can feel reassured that we can help their loved one to live independently at their home for many lovely years to come. We understand that an individual does not have to stop enjoying life like they used to, simply because they have become less physically active.
Our service users can consistently rely on us, thanks to the high quality of our service and the continuity of our care. Where possible, we make sure that a service user can continue to meet the same carers to allow for a more comfortably familiar environment.
We routinely work in partnership with a variety of people to ensure that all of the service user's individual requirements and preferences are being met and they are benefitting from relevant expertise. To this end, the people that we work in partnership with include the service user, their family, their assigned carers, doctors, district nurses and providers of social services.